Privacy Policy

1. Introduction

Welcome to Frontier Express ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at privacy@frontierexpress.com.

When you visit our website, and more generally, use any of our services (the "Services", which include the Website and our logistics and tracking platform), we appreciate that you are trusting us with your personal information. We take your privacy very seriously.

2. Information We Collect

Personal information you disclose to us: We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

• Names; phone numbers; email addresses; mailing addresses; contact preferences.
• Payment data (collected securely through our payment processors).
• Shipment tracking details and delivery addresses.
• Identification documents provided for customs clearance.

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

• To facilitate account creation and logon process.
• To fulfill and manage your orders, shipments, payments, returns, and exchanges.
• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries and offer support to users.
• To send administrative information to you regarding your account or changes to our terms.

4. Will Your Information Be Shared With Anyone?

We only share and disclose your information in the following situations:

• Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, customs clearance processes, a judicial proceeding, court order, or legal process.
• Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., local last-mile delivery partners).

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Contact Us

If you have questions or comments about this notice, you may email us at privacy@frontierexpress.com or by post to: